✅ Falcon Refund Policy

🔁 Returns & Refunds

We want you to be fully satisfied with your Falcon purchase. If you’re not completely happy, we offer returns under the conditions outlined below.

📦 Return Eligibility

To qualify for a return:

• The item must be unused, in original condition, and in original packaging.
• A return request must be submitted within 14 days of delivery.
• Proof of purchase (order number or receipt) is required.

⚠️ Customized or specially modified items are non-refundable.

🛠 Defective or Damaged Products

If you receive a defective or damaged product:

• Please contact us within 7 days of receipt with clear photos or video evidence.
• We will offer a free replacement, repair, or full refund after review.

💳 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, the refund will be processed to your original payment method within 5–7 business days.

🚚 Return Shipping

• If the return is due to a product defect or our error, Falcon will cover return shipping.
• If the return is for other reasons (e.g. buyer’s remorse), the buyer is responsible for shipping costs.

❓ Need Help?

Please contact our support team before sending any items back.

📧 Email: support@falconoptic.com

We’re here to ensure your experience with Falcon is exceptional.